We unusually receive complements about the prints we do, but in the unlikely event you’re unhappy with your product please follow these instructions to lodge return / refund claim:
Email us at firstname.lastname@example.org with;
- The date of your purchase
- Your order number
- What you would like to return
- Why you want to return it.
Once received we will look into that and will try our best to resolve the problem soon.
What can be returned / not returned
- Only Items that are faulty/damaged or have a faulty print may only be returned.
- No returns are accepted after 3 days of receipt of purchase.
- We do not accept items that have noticeable wear or makeup stains.
- Returns must also comply with our user agreement.
- We do not refund or exchange for change of mind, errors in approved proofs, shipping or stock delays or if the customer chooses the wrong garment size. # Note: sizing measurements online are within +-2cm, anything outside of this is faulty.
- eSupply 24 reserve the right to decide about best possible printing method to suit customer artwork and fabric of product ordered.
- Cold water
- Gentle cycle
- Wash inside out
- Do not tumble dry
- Dry in shade
Garments will not shrink if the correct washing guidelines on the t shirt labels are followed; if you believe the garment was washed correctly please send us an email following our return instructions.